Welcome to GOLD BPO. Contact & Call Center-
Your Partner for Customer Support
from Istanbul
"Efficient. Multilingual. Reliable."
Gold Call Center supports businesses across Europe with professional BPO contact center and call center services.
Our German-speaking teams deliver high-quality results at competitive prices—tailored to your individual needs.
🎯 Get a free consultation today and discover how we can help you reduce costs and boost customer satisfaction.
Our services at a glance
Inbound services
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Customer hotline & helpdesk
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Order acceptance & returns management
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Technical Support (1st & 2nd Level)
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Complaint and Claims Management
Outbound services
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Appointment scheduling for sales
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Customer recovery
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Market research & surveys (B2B/B2C)
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Lead generation & qualification
FURTHER SERVICES
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ERP/CRM Management
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Back office
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Data Collection & Maintenance
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Email marketing / service
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Multichannel Service
About Us
Who We Are
Gold Call Center is an owner-managed BPO company
based in Istanbul, operating since 2018.
Our German-speaking teams are specialized in
meeting the needs of European companies –
especially from Germany, Austria, and Switzerland.
We combine cultural understanding with technical expertise
and a commitment to high service standards.
Trust, flexibility, and efficiency are at the heart of everything we do.
Ergün Erdem
Company Owner
Advantages
Why Choose Gold Call Center?
✅ Native-level German-speaking professionals
✅ Strategic location: High quality & lower costs
✅ GDPR-compliant & data secure
✅ Scalable, flexible service models
✅ Direct support & fast decision-making
Get in Touch
Let’s talk about your project. We’re happy to provide a free, non-binding consultation.
Feel free to email us, give us a call, or use our contact form.
We’ll get back to you promptly.
📞 Contact Information
📧 Email: e.erdem@goldcallcenter.com
📞 Phone (Turkey): +90 535 242 52 35
📞 Phone (Germany): +49 163 24 777 31
📍 Location: Istanbul, Turkey