Case studies/examples
Here you will find a few examples with content for the various projects:
If you have any questions about the projects, we will be happy to help you.
Project 1: Technical support via ticketing system
Industry: Health, frequency technology
Level: First and Second Level Support International
Software: CRM Zoho One, standard software, ERP software, …
How it works: Offline via PC with Internet
Our tasks: Inquiries, orders and complaints processing via ticketing system. Problems from customers and dealers was edited here. Sorted, forwarded and also many many points of solved by our agent directly according to instructions.
Languages: German, English, Italian, Chinese, Dutch, Turkish
Area of effect: USA, Germany, Europe, Asia
--------------------------------------------------------------------------------------------------------------------
Project 2: Marketing and Sales. Cold calling, advertising for electrical and
electronic wholesalers and craftsmen
Industry: Electrical engineering, electrical wholesale and electronics / LED indoor and outdoor lighting from Terraces, roofing, balconies and garden
Software: Standard software, web browser,
How it works: Outbound telephony, PC with Internet
Our tasks: Electrical engineering/electrical wholesalers and craftsmen companies were called to ask for products and Catalogs to provide information about the product range and, if necessary, a trial order/sample to send.
Languages: German
--------------------------------------------------------------------------------------------------------------------
Project 3: Cold calling from companies (B2B) for multiple job advertisements
placed locally and nationally
Industry: Internet online job advertisements, HR.
Software: Standard software, web browser, email program
How it works: Outbound telephony, PC with Internet
Our tasks: Sales by cold calling: Companies that are looking for current employees were called to ask for one to sell multiple advertisements for several online job advertisement exchanges.
Languages: German
--------------------------------------------------------------------------------------------------------------------
Project 4: Cold calling/lead generation for local companies (B2B)
Industry: Telecommunications provider
Software: Standard software, web browser, email program, online calendar
How it works: Outbound telephony, PC with Internet
Our tasks: Lead generation: Companies were called via cold calling to optimize costs Telephony (mobile, landline, telecommunications systems).
Languages: German
--------------------------------------------------------------------------------------------------------------------
Project 5: Cold calling from companies (B2B) for multiple job advertisements placed locally and nationally
Industry: Hotel and catering industry//Chemicals and cleaning products for indoor and outdoor use
Software: Standard software, web browser, email program, online calendar
How it works: Outbound telephony, PC with Internet
Our tasks: Lead generation/cold calling: Contact persons who are responsible for cleaning and Procurement of cleaning products were contacted to schedule a demonstration for our to agree products.
Languages: German
--------------------------------------------------------------------------------------------------------------------
Project 6: Cold calling B2C/B2B for online advertisements for used vehicles
Industry: Online ads for used vehicle market
Software: Standard software, web browser, email program
How it works: Outbound telephony, PC with Internet
Our tasks: Acquisition of used vehicles, placement of advertisements for an online market on the Internet.
Languages: Swiss German