Welcome to GOLD BPO,
Contact & Call Center
"Increase your success with our comprehensive
Call Center Service"
In a world where first impressions count, reliable and competent customer service is the key to long-term customer satisfaction and loyalty. At GOLD Contact & Call Center Services, we offer you customized call center solutions that go far beyond making phone calls. Our trained employees handle every customer request with care and empathy and are available as the friendly voice of your brand.
Whether it's customer support, technical support, appointment scheduling or sales support, we're there when your customers need us. Using cutting-edge technology and efficient processes, we create customer experiences that are memorable and build trust.
Let us strengthen your customer relationships together – personally, reliably and professionally.
Our services at a glance
"Experience efficiency, flexibility and quality -
Outsourcing that pays off."
Inbound telephony
Customer service and support, order acceptance, hotline, 7/24h service, accounting, Cross-selling, up-selling, technical support, help desk and much more
Outbound telephony
Scheduling, VVL contract extensions, tele sales, promotions, campaigns, lead generation and much more
Live Chat Service
We are happy to take over the live chat (Facebook, Instagram ....) for you on the web, app or social media.
Backoffice
administration or. Processing of tasks in your EDP system, e-mail traffic or e-mail incoming processing and much more
Receivables managm.
Reduce bad debts and track receivables faster. Secure existence and save personnel costs.
Data entry, change..
You want to enter or change the files in one. No problem, we are happy to take on such tasks.
Accompanying service
Do you need a Turkish-German speaking companion for trade fairs or events? No problem, we will accompany you where you need us
Translation service
We translate texts or programs from German or Turkish into various other languages.
Business Services
Are you looking for a specific supplier or manufacturer in Turkey and need language support? We can help you with this.
Why You SHOULD Outsource With Us?
- Cost savings: By outsourcing to our team in Istanbul, you can save costs for
reduce internal resources and infrastructure.
- High quality: Our employees are well trained and offer excellent service in
every phase of the project.
- Flexibility: We offer scalable solutions that adapt to your business needs
adjust.
- Time saving: Let us do the work that relieves you, so you can concentrate on your
concentrate on core business.
Contact us!
your Gold BPO Contact center and call center service
Call us
just start!
+90 535 242 52 35
About Us
My name is Ergün, we are Gold BPO. Contact Center, Call Center Services. Based on my professional training (IT clerk IHK), 25 years of self-employment experience from Germany, we founded the company in Istanbul in 2018.
Since day one, we have worked carefully, conscientiously and responsibly for our European clients. Companies entrust us with various areas of their business, freeing up their resources and saving a lot of costs. We are also happy to take on your projects at short notice. Our range of services is broad. From technical support to order acceptance, we take on many different tasks. We are also happy to explore new paths and areas for you. Please do not hesitate to contact us.
We are happy to answer your questions in a video call or by phone
available.
We will of course create offers for you free of charge in a
We look forward to hearing from you!
Ergün Erdem
company owner
Flexible and friendly, multilingual!
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As a service provider, we offer customer support and customer service services.
If you are interested in offshoring/nearshoring to outsource areas, then we are the right partner for you.
We offer our services as a call center/customer service center for companies of all sizes up to international companies.
Our motto is "More advantages at lower costs!" Depending on the location, we can offer reasonably priced services.
ADVANTAGES FOR YOU:
✅ You outsource successfully and save a lot of personnel and administration costs
✅ You save on employee downtime costs in the event of illness or days off
✅ You save yourself the personnel administration of the booked employees with us
✅ we take care of the employees and you take care of other things that you haven't been able to do until now
✅ We can adapt flexibly to your situation. This means that we can grow or reduce both the tasks and the workload.
​WHAT WE OFFER:
âž¡ Employees who can speak and read the German language at mother tongue level
âž¡ our employees are good at using the standard software and PC.
âž¡ if required, our employees can communicate multilingually in different languages.
âž¡ our employees are quick learners. After a short time, we will take over your tasks according to your regulations and processes.
âž¡ our contract design is flexibly aligned to your wishes without long-term contractual commitments. We would like to build long-term cooperation based on trust.
âž¡ every inquiry is free of charge and non-binding, simply inquire and find out the potential savings.
Do you find it interesting for you?
Then please contact me via the contact form, send us an email to e.erdem@goldcallcenter.com or give us a call (see below).
We will then contact you as soon as possible.
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Our industry experience
Electrical Wholesale
Consumer Electronics
Telecom.
& IT
healthcare
Retail and Wholesale
On-line
To sue
automobile
industry
savings plans
for workers
Mediation and research of dealer suppliers
Translation and interpreting service