Do you want to outsource and are you looking for a partner?
We take on your job in many areas and languages!
For us, nearshoring or outsourcing means as if we were working next door for you!
Let us embark on a new path together in which we can be yours one-on-one for you
Complete tasks as if they were your own employees!
You have earned it! with our almost 30 years of experience in customer service,
Benefit from commercial, communication, IT and employee management.
And when would we like to start together?
Interested or questions?
We are looking forward to your contact.
Your Gold Contact and Call Center Service
Call now and compare!
+90 535 242 52 35
About Us
My name is Ergün we are Gold Contact Center, Customer Support and Call Center Services. Based on my professional training (IT clerk IHK), 25 years of self-employment experience from Germany, we founded the company in Istanbul in 2019.
Since day one, we have worked carefully, conscientiously and responsibly for our clients from Europe. Companies leave various areas of their company to us and release their resources and save a lot of costs in the process. Inbound, outbound, email processing, support, data entry, tele sales and many more are part of our daily work. We would be happy to take on your projects at short notice. Our service area is broad. From technical support to order acceptance, we take on many different tasks. We would also be happy to explore new paths and areas for you. Be sure to talk to us.
We are also happy to answer your inquiries by telephone.
We will of course create offers for you free of charge.
We are looking forward to your contact!
​
Ergün Erdem
Company owner
Our Services
Inbound telephony
Customer service and support, order acceptance, hotline, 7/24h service, accounting, Cross-selling, up-selling, technical support, help desk and much more
Outbound telephony
Scheduling, VVL contract extensions, tele sales, promotions, campaigns, lead generation and much more
Live Chat Service
We are happy to take over the live chat (Facebook, Instagram ....) for you on the web, app or social media.
Back office
administration or. Processing of tasks in your EDP system, e-mail traffic or e-mail incoming processing and much more
Receivables managm.
Reduce bad debts and track receivables faster. Secure existence and save personnel costs.
Data entry, change..
You want to enter or change the files in one. No problem, we are happy to take on such tasks.
Accompanying service
Do you need a Turkish-German speaking companion for trade fairs or events? No problem, we will accompany you where you need us
Translation service
We translate texts or programs from German or Turkish into various other languages.
Business Services
Are you looking for a specific supplier or manufacturer in Turkey and need language support? We can help you with this.
Flexible and friendly, multilingual!
​
As a service provider, we offer customer support and customer service services.
If you are interested in offshoring/nearshoring to outsource areas, then we are the right partner for you.
We offer our services as a call center/customer service center for companies of all sizes up to international companies.
Our motto is "More advantages at lower costs!" Depending on the location, we can offer reasonably priced services.
ADVANTAGES FOR YOU:
✅ You outsource successfully and save a lot of personnel and administration costs
✅ You save on employee downtime costs in the event of illness or days off
✅ You save yourself the personnel administration of the booked employees with us
✅ we take care of the employees and you take care of other things that you haven't been able to do until now
✅ We can adapt flexibly to your situation. This means that we can grow or reduce both the tasks and the workload.
​WHAT WE OFFER:
âž¡ Employees who can speak and read the German language at mother tongue level
âž¡ our employees are good at using the standard software and PC.
âž¡ if required, our employees can communicate multilingually in different languages.
âž¡ our employees are quick learners. After a short time, we will take over your tasks according to your regulations and processes.
âž¡ our contract design is flexibly aligned to your wishes without long-term contractual commitments. We would like to build long-term cooperation based on trust.
âž¡ every inquiry is free of charge and non-binding, simply inquire and find out the potential savings.
Do you find it interesting for you?
Then please contact me via the contact form, send us an email to e.erdem@goldcallcenter.com or give us a call (see below).
We will then contact you as soon as possible.
​
​
Our industry experiences
Electrical Wholesale
Consumer Electronics
Telecom.
& IT
healthcare
Retail and Wholesale
On-line
To sue
automobile
industry
savings plans
for workers
Mediation and research of dealer suppliers
Translation and interpreting service